RETURNS REFUNDS & EXCHANGES 2016-09-02T08:48:39+00:00

RETURNS, REFUNDS & EXCHANGES

Making a Return? No Sweat.

We’re sorry your order didn’t work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin’ on your return.

RETURNs

  • If you need to return your order or a portion of your order for any reason, please email customer service at support@infinity-collection.com
  • All orders are applicable for refunds within the first 30 days.  We will not be able to offer a refund or exchange for any orders that exceed the 30 day refund period. To be eligible for a return, your item must be unused and in its original condition as when you received it, along with it’s original packaging. We do not accept returns for custom orders.
  • All orders are subject to a 15% restocking fee regardless of return reason unless it is an error on our part.
  • Shipping and handling is not refunded for any reason.
  • Return postage is not provided or refunded.
  • Exchanges are to be of equal or lesser value.

REFUNDS

  • The product must be returned to us before a refund or exchange is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

EXCHANGES

If the item you purchased isn’t quite right, simply email support@infinity-collection.com to get a RMA number and exchange instructions.

  • Exchanges are to be of equal or lesser value.
  • The product must be returned to us before a refund or exchange is processed.